Set up, track, and deliver service levels with refined prowess!
Customer Service delivery that comes with a promise of guaranteed timeliness, highest quality standards and constant availability. Achieve business goals with precision for maximum efficiency and uninterrupted business operations
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SLA Contracts
Your SLAs are a part of a legally drawn contract and might bring penalties if violated
Guarantee your customers of the quality of service provided to build trust and confidence
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SLA Contracts
Your SLAs are a part of a legally drawn contract and might bring penalties if violated
Establishing clear expectations between a customer and a service provider to avoid conflict.
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SLA Contracts
Your SLAs are a part of a legally drawn contract and might bring penalties if violated
Help the customer understand how to reach you for business support normally and for contingencies.
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SLA Contracts
Your SLAs are a part of a legally drawn contract and might bring penalties if violated
Build relationships with your customers that last a lifetime.
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SLA Configuration
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SLA Configuration
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Benefits
A business that delivers without missing on SLAs continuously to their customer's gains
Enhance Customer Satisfaction
Meeting SLA commitments consistently results in happier customers, improving overall satisfaction and loyalty
Excellent Service Delivery
Consistently meeting SLAs promotes a culture of excellence, ensuring services are delivered at predefined quality levels
Increase Productivity
SLAs streamline workflow, reducing downtime and boosting team efficiency, leading to higher productivity
Facilitates Faster Communication
In order to deliver and not falter, the teams communicate in a better and faster fashion to resolve cases much before the maximum time goal assigned
Faster Issue Resolution
In case of a disagreement between the service provider and the customer, the documented SLAs act as a ready reckoner
Constant Improvement
SLAs encourage a dedication to continuous service quality improvement through ongoing refinement efforts
Wolken ServiceDesk helps you foster a rock-solid foundation for your relationship with your customers
Wolken helps you improve key metrics like First response time, Average response time and Resolution time
Define your customer objectives based on case attributes
Set timelines for response based on different case types
Set query resolution time in the system
Automated triggers such as case escalation, and violation notifications are sent as per configurations
Send automated responses for intimation to your customers
Ensure impeccable customer experience with Wolken
Ready to transform your customer service delivery with precision and finesse? Don't miss out on another SLA!
Start exceeding your customer's expectations today with Wolken ServiceDesk!
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