Converse and Stay connected with you Customers where it is Convenient for them
Unlock limitless possibilities with Wolken ServiceDesk and deliver inexperienced experiences to your customers when they want, where they want. Bring unified customer service across email, telephony, chat, web widgets, social media and more to them with Wolken!
Discover the Future of Omnichannel Customer Support
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Why choose Wolken? Because your customers deserve legendary
Elevate your Customer Support from Good to Legendary with Personalized Customer Experiences.
Benefits of Wolken’s Omnichannel support
Crafting Connections, One Channel at a Time. Why Choose Our Omnichannel Support?
Unified Customer Experience
Provide a consistent and seamless support experience across all customer touchpoints. Your customers will experience a personalised and efficient interaction from emails to telephony and chats to social media.
360-Degree Customer Insights
Our platform empowers your support agents with a complete view of customer interactions and history across channels, enabling personalized assistance that resonates with your clients.
Boosted Agent Productivity
Streamline your support operations with real-time collaboration tools like a knowledge base. Self-help modules help agents solve issues faster, ensuring your customers receive swift and practical solutions and agents resolve issues quicker.
Data-Driven Decision Making
Leverage powerful analytics to uncover valuable insights into customer behaviour and preferences. Make informed decisions to enhance your support strategy continuously.
Support that scales with you
Wolken is equipped to support its customers with a service platform that scales as they do. While you focus on adding channels to your stack, growing your teams and adding divisions, we are right behind you to support you where needed.
Our Victory is in our Customer's Victory
Learn how Wolken has helped solve complex issues and make the lives of our customers smoother
Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
Yadu Balehosur
CEO of Robust Designs, Singapore
We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.
Anne Veen
CEO InterXec. World Class Interactions World Class Results
We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they can resolve tickets at least 50% faster while keeping end users happy.
Alwyn Reyes
Director of IT, Igloo
We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.
Edmund J.
Head of AOD Customer Success Operations Broadcom Inc.
Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
Yadu Balehosur
Yadu Balehosur
We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.
Anne Veen
CEO InterXec. World Class Interactions World Class Results
Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
Alwyn Reyes
Director of IT, Igloo
We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.
Edmund J.
Head of AOD Customer Success Operations Broadcom Inc.
Ready to save up to 50% on your current cost of operations?
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