Converse and Stay connected with you Customers where it is Convenient for them

Unlock limitless possibilities with Wolken ServiceDesk and deliver inexperienced experiences to your customers when they want, where they want. Bring unified customer service across email, telephony, chat, web widgets, social media and more to them with Wolken!

Discover the Future of Omnichannel Customer Support

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Why choose Wolken? Because your customers deserve legendary

Elevate your Customer Support from Good to Legendary with Personalized Customer Experiences.

Benefits of Wolken’s Omnichannel support

Crafting Connections, One Channel at a Time. Why Choose Our Omnichannel Support?

Unified Customer Experience

Provide a consistent and seamless support experience across all customer touchpoints. Your customers will experience a personalised and efficient interaction from emails to telephony and chats to social media.

360-Degree Customer Insights

Our platform empowers your support agents with a complete view of customer interactions and history across channels, enabling personalized assistance that resonates with your clients.

Boosted Agent Productivity

Streamline your support operations with real-time collaboration tools like a knowledge base. Self-help modules help agents solve issues faster, ensuring your customers receive swift and practical solutions and agents resolve issues quicker.

Data-Driven Decision Making

Leverage powerful analytics to uncover valuable insights into customer behaviour and preferences. Make informed decisions to enhance your support strategy continuously.

Support that scales with you

Wolken is equipped to support its customers with a service platform that scales as they do. While you focus on adding channels to your stack, growing your teams and adding divisions, we are right behind you to support you where needed.

Self Service
for the win

Swift Query Resolution

Users can address recurring queries by accessing the knowledge base and linked articles

Round-the-Clock Assistance

Empower customers to resolve issues independently at any time, eliminating prolonged waiting periods

Internal Training Support

Beyond customer benefits, Wolken's Knowledge Base facilitates internal use, aiding agents in quickly sourcing answers, familiarising themselves with policies, and staying updated on enhancements.

Turn tickets to articles

Easily convert your ticket summary for any and all cases to a knowledge article, refer to it later and resolve faster

We know your customers want to connect with you where they are available when they are available.

A platform enabled to foster connections across

Voice

Connect on calls, the legacy way

We know your customers want to connect with you where they are available when they are available.

A platform enabled to foster connections across

Email

Respond to e-mails directly from Wolken

We know your customers want to connect with you where they are available when they are available.

A platform enabled to foster connections across

Ticketing

Track, assign, and resolve all your tickets

We know your customers want to connect with you where they are available when they are available.

A platform enabled to foster connections across

Social Media

Connect on Instagram, Facebook or X

We know your customers want to connect with you where they are available when they are available.

A platform enabled to foster connections across

Chat

Whatsapp or text. Chat with your customers

We know your customers want to connect with you where they are available when they are available.

A platform enabled to foster connections across

Web Widget

Widget integrated with your website connected to Wolken

We know your customers want to connect with you where they are available when they are available.

A platform enabled to foster connections across

Self Help Center

Knowledge Base helps in self-resolution of queries

We know your customers want to connect with you where they are available when they are available.

A platform enabled to foster connections across

Integrations

Integrate your customers favourite channel with Wolken

Our Victory is in our Customer's Victory

Learn how Wolken has helped solve complex issues and make the lives of our customers smoother

Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.

Yadu Balehosur

CEO of Robust Designs, Singapore

We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.

Anne Veen

CEO InterXec. World Class Interactions World Class Results

We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they can resolve tickets at least 50% faster while keeping end users happy.

Alwyn Reyes

Director of IT, Igloo

We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.

Edmund J.

Head of AOD Customer Success Operations Broadcom Inc.

Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.

Yadu Balehosur

Yadu Balehosur

We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.

Anne Veen

CEO InterXec. World Class Interactions World Class Results

Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.

Alwyn Reyes

Director of IT, Igloo

We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.

Edmund J.

Head of AOD Customer Success Operations Broadcom Inc.

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