aI-driven customer service your path to a service revolution
Deliver well-crafted experiences across all touchpoints and build strong customer relationships with Wolken’s unified cloud platform. Craft agile, personalised interactions, resolve queries faster and improve efficiency by up to 40%
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Simplify, Scale & Secure
Simplify, Scale & Secure your HelpDesk interactions with Wolken’s User-Friendly Platform
Respond, route, resolve and analyse customer requests rapidly with a platform that auto-categorizes and auto-assigns them to the right team instantly.
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Omnichannel
Meet your customers on the channel of their choice with our Omnichannel Platform
From legacy to modern channels. From telephone calls to social media, respond to your customers on the platform they reach out to you from. Twitter, WhatsApp, Chat, Widget, Email, Telephone, Facebook, you name it, we have it. Offer your customers an experience like never before.
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The Woken Service Desk offers a range of benefits that make it stand out as a valuable tool compared to others, for efficient and collaborative support management
Rick de Grood
MyIDENTIFICATION
We empower you by giving you a platform that can be tailored to fit your needs and the best part? You can do it all yourself. Don’t know how to code? We have got you covered. Drag and drop elements and customise every element to your liking. Need help still? Our support team is available around the clock.
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Blogs
January 26, 2024
ITSM
15 Configuration Management Database Tools in IT Service Management

January 26, 2024
Customer Service Desk
20 Incident Management Tools in IT Service Management

January 26, 2024
HR Case Management
15 IT Governance Frameworks for Effective IT Governance

January 26, 2024
ITSM
15 ITSM Best Practices for IT Service Management

January 26, 2024
HR Case Management
15-Step ITSM Incident Management Process

January 26, 2024
ITSM
15 Configuration Management Database Tools in IT Service Management

January 26, 2024
Customer Service Desk
20 Incident Management Tools in IT Service Management

January 26, 2024
HR Case Management
15 IT Governance Frameworks for Effective IT Governance

January 26, 2024
ITSM
15 Configuration Management Database Tools in IT Service Management

January 26, 2024
Customer Service Desk
20 Incident Management Tools in IT Service Management

January 26, 2024
HR Case Management
15 IT Governance Frameworks for Effective IT Governance

January 26, 2024
ITSM
15 ITSM Best Practices for IT Service Management

January 26, 2024
HR Case Management
15-Step ITSM Incident Management Process

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