aI-driven customer service your path to a service revolution

Deliver well-crafted experiences across all touchpoints and build strong customer relationships with Wolken’s unified cloud platform. Craft agile, personalised interactions, resolve queries faster and improve efficiency by up to 40%

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Simplify, Scale & Secure

Simplify, Scale & Secure your HelpDesk interactions with Wolken’s User-Friendly Platform

Respond, route, resolve and analyse customer requests rapidly with a platform that auto-categorizes and auto-assigns them to the right team instantly.

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Omnichannel

Meet your customers on the channel of their choice with our Omnichannel Platform

From legacy to modern channels. From telephone calls to social media, respond to your customers on the platform they reach out to you from. Twitter, WhatsApp, Chat, Widget, Email, Telephone, Facebook, you name it, we have it. Offer your customers an experience like never before.

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Benifits

"Witnessing a great product, service and team at work! Timely and perfect delivery! Always on the ball!”

Anne Veen

InterXec.

Easy set up in a matter of minutes

Increased agent efficiency

Highest customer satisfaction

Reduced support costs

A highly configurable out-of-the-box, low to now code platform

The Woken Service Desk offers a range of benefits that make it stand out as a valuable tool compared to others, for efficient and collaborative support management

Rick de Grood

MyIDENTIFICATION

We empower you by giving you a platform that can be tailored to fit your needs and the best part? You can do it all yourself. Don’t know how to code? We have got you covered. Drag and drop elements and customise every element to your liking. Need help still? Our support team is available around the clock.

Benefits

Assist your agents and clients in resolving their queries efficiently by enabling self-help options.

Our integrated multilingual knowledge base serves customers and agents, enabling real-time query resolution. Utilize the knowledge base's search and tagging features to discover valuable articles within Wolken's centralized knowledge repository effortlessly, ensuring swift resolution of issues. Experience a surge in customer satisfaction and agent efficiency with Wolken

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Benefits

Slash Your Total Cost of Operations by Half

Experience the perfect blend of cost reduction of up to 50% while improving your agent efficiency by up to 40% with Wolken’s comprehensive solution. By automating and facilitating smart self-service, improved customer experiences and increased operational efficiency, customer success is just a quick implementation away for your enterprise

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Benefits

Quick Implementation, Minimal Training, Maximum Impact!

We set up our Customer ServiceDesk solution effortlessly and swiftly for you in a matter of weeks. Fresh implementation or replacing your legacy platform, we are the fastest in the market. Our intuitive, user-friendly, self-service enabling platform is designed to minimize the need for any training for your agents. A platform so sleek and simple, that your agents would love the transition to Wolken.

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Benefits

Attain a full 360° view of case status and team performance while boosting customer satisfaction through a minimal coding platform.

Our seamlessly integrated platform provides real-time insights into case status, priority, assignments and channels. You will also be privy to the agent workload, team information and performance. Just a glance and your agents and managers will be up to date on all things relevant and important.

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