Cultivate Insights, Drive Growth Fueling Your Operations with Powerful Business Intelligence

Growth Fueling Operations with Powerful Business Intelligence

Wolken ServiceDesk offers robust reporting and analytics features to give insights into your business process. Learn all about your customer behaviour, industry, and behaviour analytics. Seamlessly integrate with Wolken BI, turning raw data into actionable insights and empowering your organisation with smart decision-making.

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Benefits

Insights that lead to transformation. Transform your reporting and analytics with Wolken's powerful tools, helping you

Utilize data and analytics to gauge and enhance the overall customer experience.

Improve agent efficiency by continuously monitoring individual and team performance and identifying areas for improvement.

Access real-time data and create dashboards, charts, and graphs, empowering efficient ticket management.

Track tickets by type, priority, and resolution time, providing valuable insights at a glance for swift and efficient decision-making

Stay on top of your SLA KPIs with the ability to track them in real-time dashboards, ensuring you never miss a beat in meeting your service level.

Collaborate and easily share the real-time dashboards with individuals, teams, and key stakeholders.

Features

Wolken Bi

Wolken BI enables you to easily access and analyze data, making it faster and simpler to derive meaningful, intelligent insights. A reliable solution that addresses the growing demand for efficient data analysis in modern businesses

Look up any aspect of data virtually

Search vast amounts of data for measures, dimensions or source fields. Wolken BI makes it easier to understand how values are calculated and to make sense of analyses. Pick where you left off by searching for saved reports, dashboard layouts, and visualizations

Unlimited drill-down and filters.

Data exploration has no limits. With information hierarchies in place, Wolken BI can slice and dice data to provide detailed information sorted into categories. This feature is especially useful for those who want to analyse their data through exploratory analysis thoroughly

Hosted on the cloud

Wolken BI runs on servers with powerful processors that efficiently enable data aggregation and calculations. As a result, it can analyze large volumes of data in real time, providing all users with the most current and accurate information

Use it on your phone

Wolken BI dashboards are also available on mobile, making them accessible to everyone on the go. Users can access critical data from their mobile devices, enabling them to make informed decisions and remain up-to-date with the latest trends and developments

Collaborate and share data

Wolken BI provides a range of accessible collaboration tools that foster knowledge exchange and drive data-driven decision-making across teams within the enterprise. Your teams can join forces more effectively by utilizing robust analysis and reporting capabilities

Zero data breaches guaranteed

Wolken BI Security Matrix facilitates secure data management at varying levels for users across diverse departments and organizational hierarchies. Wolken’s adherence to SOC 1, SOC 2, and GDPR compliance underscores its dedication to operational and security best practices

Features

Wolken Real-Time Reports

Problem-solving made easy with powerful Real-Time Reports and Knowledge sharing with Customizable Reports for Informed Decision-Making

Dynamic Views

Collaboration made simple! Create, customise and share views tailored to your unique needs, making ticket management a breeze.

Manager Dashboards

Facilitate effortless decision-making for managers by providing customizable parameters such as team and ticket information.

Team Reports

Get all the information on your team's productivity. Allocate your resources where they are most needed. Enhance agent efficiency and productivity.

Agent Reports

Efficiently monitor each agent's real-time ticket assignment and status daily, weekly and monthly and make informed decisions.

Tree Graph

Gain a deeper understanding of your operations with Tree Graph reports, allowing you to effectively analyse data points from the brand to the team level

Canned Reports

Canned reports allow you to quickly analyze your business process with saved attributes, saving time and improving insights.

Ready to experience the power of data?

Drive Growth, Foster Efficiency, and Make Informed Decisions with Wolken’s Reporting & Analytics

Request A demo