Switch from Legacy to Contemporary ITSM platform and Simplify Complex IT Workflows

Rev up productivity and deliver exceptional experiences to your employees on a single cloud platform because happy employees make your business happier. Resolve their queries faster, reduce your cost of operations by up to 50% and enhance your ITSM workflows with Wolken’s intuitive and user-friendly interface.

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Embrace the future of IT service management with Wolken's Modern and Futuristic ServiceDesk, designed to optimise workflows and elevate Employee Experiences.

Achieve ITSM efficiency on a single cloud platform

Optimize IT assets, streamline processes with Wolken's user-friendly cloud platform. Monitor, improve, and resolve service issues efficiently.

Maximise IT Productivity with Wolken ITSM

Stay ahead of the curve, empower your business to tackle IT issues, minimize downtime and maximize productivity proactively with a stable platform that is uncomplicated, modularised, cost-effective and operationally aligned per industry best practices.

Solve Queries 5X Faster

Craft, refine, and share knowledge articles seamlessly, empowering your customers with valuable resources they can rely on

How Wolken ITSM modules Transforms Service Management for your Enterprise?

Incident Management

Swiftly track, categorize, manage and prioritize requests, aiming to minimize the impact of disruptions with Wolken ITSM’s advanced Incident Management module. We aim to quickly restore normal service levels, ensuring minimal downtime, and enhancing operational efficiency.

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How Wolken ITSM modules Transforms Service Management for your Enterprise?

Change Request

Enhance operational stability using Wolken's Change Request Management. We help you streamline change procedures, reduce risks, maintain business continuity, and optimise IT change lifecycles for uninterrupted operations.

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How Wolken ITSM modules Transforms Service Management for your Enterprise?

CMDB (Configuration Management Database)

Simplify processes and enhance employee experiences using Wolken's CMDB module. Transform your IT Service management by creating a centralised hub that securely stores vital details about your technology resources like hardware, software, systems, and facilities, allowing smoother operations and informed decision-making.

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How Wolken ITSM modules Transforms Service Management for your Enterprise?

Problem Management

With Wolken's Problem Management module, tackle repetitive incidents proactively, minimize their impact, and efficiently oversee the entire problem lifecycle. Effectively resolve issues, understand their root causes, and implement lasting solutions for seamless operations.

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How Wolken ITSM modules Transforms Service Management for your Enterprise?

Release Management

Release management involves overseeing software development, testing, deployment, and support, including strategic planning and tactical steps to achieve goals. Release management ensures that deployment services evolve alongside changing needs. This includes scheduling tasks, allocating resources, and overseeing delivery.

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How Wolken ITSM modules Transforms Service Management for your Enterprise?

Service Request

Experience lightning-speed solutions for service requests from your employees regarding apps, licenses, hardware, and more with Wolken's comprehensive service request management solution that effectively addresses, oversees, surveils and implements requests.

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How Wolken ITSM modules Transforms Service Management for your Enterprise?

Outage Tracking

Efficiently identify, prioritize, and promptly resolve incidents to minimize downtime, ensuring service continuity and minimising disruptions.

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How Wolken ITSM modules Transforms Service Management for your Enterprise?

System Status Monitoring

Tailor your SLAs to suit your specific needs, ensuring your workflow operates efficiently. Set priorities for tasks and processes, allowing you to focus on what matters most and allocate resources effectively.

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How Wolken ITSM modules Transforms Service Management for your Enterprise?

Automated Discovery

Empower your teams to proactively detect and address potential issues, enhancing overall service efficiency and reliability. Encourage team members to collaborate, innovate, and implement solutions that optimize processes and elevate service quality.

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IT Service Management | Wolken Enterprise Solutions

IT Service Management | Wolken Enterprise Solutions

IT Service Management | Wolken Enterprise Solutions

Enterprise Support Solution

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Enterprise Support Solution

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A Sneak Peak into Wolken ServiceDesk

Keep everything at your fingertips

A Sneak Peak into Wolken ServiceDesk

Keep everything at your fingertips

Wolken ITSM Capabilities

Knowledge Base

Create, search, tag, and find insightful articles easily in Wolken’s centralised repository for prompt resolutions.

Enterprise Integrations

We provide a suite of third-party integrations that can be assimilated with your existing app deck flawlessly.

Reporting & Analytics

Facilitate effective operational reporting through real-time reports, intelligent insights and customisable dashboards.

SLA Management

Set up, track and deliver SLA’S with refined prowess.

Customer Satisfaction Module

Gather valuable customer feedback for better and more efficient decision-making.

Workflow Management

Keep track of your agent’s daily activities to streamline your workflow

Automation

Set predefined rules for your business processes to ensure unerring deliveries.

Mobile App

Wolken Mobile App for the customer on the go

Automation

Set predefined rules for your business processes to ensure unerring deliveries.

Mobile App

Wolken Mobile App for the customer on the go

Ready to switch to a comprehensive ITSM Platform and save up to 50% on the cost of operations?

Request A demo