Pioneering — Excellence in Service Delivery through AI-powered Customer Support
Wolken's AI-driven, new-age ServiceDesk solution built for modern enterprises for the fastest query resolution imagined. Wolken guarantees quick and easy setup, intuitive UI, zero support costs, and reduced cost of operations.
Unlock brilliance with Wolken ServiceDesk for unparalleled customer experiences.
Consult Experts
The only ServiceDesk solution your business needs!
What sets us apart and makes us the right choice for your business?
Tailormade for your business
You ask, and we deliver the solution just like you asked
Rapid Deployment
Fastest implementation in the industry. In just a few weeks
Out of the Box solution
Pre-configured setup, fully loaded with features
Infinitely Scalable
Grow confidently; we are scaling with you
Strengthened Security
Safe as a vault, Wolken is SOC 2 Type II & SOC 1 Type II certified
Drastic Reduction in Cost of Operations
Witness savings of up to 50% with Wolken ServiceDesk
Low to no code platform
Drag and drop and configure per your liking with ease
Zero Complexity
Extremely user-friendly platform built to help you save time and effort and improve efficiency
A Sneak Peak into Wolken ServiceDesk
Keep everything at your fingertips
Awards
and Recognition
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Adapted and Approved Globally
Don’t just take our word for it; these numbers and our customers speak volumes for us
50M+
Users
Wolken Platform proudly serves a vast community of 50 million plus users
7M
Tickets
Over 7 Million tickets handled by support analysts globally
7k
Agents
Each day, more than 7,000 agents rely on Wolken ServiceDesk to deliver outstanding support
60+
Countries
Wolken ServiceDesk is used successfully globally by over 60 plus countries
Boost productivity
Boost productivity
Wolken IT Service Management
Break free from outdated ITSM! Transition to Wolken's future-ready solution
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Wolken Enterprise Customer ServiceDesk
Empower Your Support Team with a Truly User-Friendly
Transform customer interactions and accelerate productivity across a single integrated platform. Say goodbye to service challenges with Wolken and revolutionise communication and issue resolution, leading to ultimate customer satisfaction and business growth.
Omnichannel Support
Engage easily through multiple touchpoints like Voice, WhatsApp, Facebook, Twitter, Email, Chat and Widgets, intelligently routing tickets for better customer engagement
Unified Platform
Deliver exceptional experiences and build strong brand relationships through Wolken’s unified cloud platform. Craft agile, personalised interactions that stand out
Knowledge Base
Craft, refine, and share knowledge articles seamlessly, empowering your customers with valuable resources they can rely on
Elevate Customer Satisfaction
Collect and analyse feedback with automated survey triggers, use canned templates or create your own, drive innovation and perk up the customer satisfaction index
Scalable Platform
Streamline ticket management effortlessly with our scalable platform; our highly elastic platform supports your growth and scales with you
Low-to-no-code Platform
Don’t know coding? We have got you covered. Our ServiceDesk is easy-breezy and can be customised to your satisfaction without codes
Automation
Manage your customer inquiries seamlessly, auto-assign and route tickets, and automate every aspect of your workflow, ensuring unparalleled efficiency
Wolken Business Analytics
Generate unique customised reports and dashboards in seconds. Save your search and look for saved reports, dashboards and graphs when needed
Our Victory is in our Customer's Victory
Learn how Wolken has helped solve complex issues and make the lives of our customers smoother
Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
Yadu Balehosur
CEO of Robust Designs, Singapore
We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.
Anne Veen
CEO InterXec. World Class Interactions World Class Results
We have seen a fivefold increase in the number of tickets submitted, thanks to the easy-to-use Wolken Service Desk solution. Our IT Support team has also benefited from our new system – they can resolve tickets at least 50% faster while keeping end users happy.
Alwyn Reyes
Director of IT, Igloo
We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.
Edmund J.
Head of AOD Customer Success Operations Broadcom Inc.
Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
Yadu Balehosur
Yadu Balehosur
We were looking for a solution that supports our 24x7 online services deployed to our C-Level customers all over the globe. Our business cannot accept failure or loss of service, which means tracking our online and back-office systems is integral to our success. Wolken Enterprise is the only application that allows us to do this cost-effectively with comprehensive availability via the cloud.
Anne Veen
CEO InterXec. World Class Interactions World Class Results
Wolken Enterprise, goes beyond technical bug tracking. It gives us a collaborative platform that brings the project managers, business analysts and developers on both sides on the same page. Project plans, documents, and service requests, including screenshots, can all be put into Wolken Enterprise, and progress and resolutions can be tracked and commented upon. It gives a feeling to our customers of being in control of their projects.
Alwyn Reyes
Director of IT, Igloo
We were all amazed at how rapidly the Wolken Team solved problems, big or small, and went live in just weeks. New platforms can be pretty tricky, but Wolken’s simple UI was straightforward to adapt to. We have seen a magnitude of difference in employee efficiency and resolution times. Wolken’s easy configurability, scalability, and data integration have been the key to our customer experience success.
Edmund J.
Head of AOD Customer Success Operations Broadcom Inc.
Blogs
January 26, 2024
Customer Service Desk
20 Incident Management Tools in IT Service Management
January 26, 2024
HR Case Management
15 IT Governance Frameworks for Effective IT Governance
January 26, 2024
ITSM
15 ITSM Best Practices for IT Service Management
January 26, 2024
Customer Service Desk
20 Incident Management Tools in IT Service Management
January 26, 2024
HR Case Management
15 IT Governance Frameworks for Effective IT Governance
January 26, 2024
ITSM
15 ITSM Best Practices for IT Service Management
January 26, 2024
Customer Service Desk
20 IT Service Management Tools for IT Service Management
January 26, 2024
HR Case Management
15-Step ITSM Incident Management Process
Ready to save up to 50% on your current cost of operations?
Speak to our experts today and elevate your Enterprise's Customer Service Experience manifold
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A Feature-Rich and Affordable Platform for the Global Markets to help Enterprises Excel
A Feature-Rich and Affordable Platform for the Global Markets to help Enterprises Excel
A Feature-Rich and Affordable Platform for the Global Markets to help Enterprises Excel
